“I’ve never, ever experienced customer support like I have with LinkSquares. Our customer support person has done training for multiple teams. He has done presentations of trainings and personalized our instance, so it wasn’t a generic presentation. It was a custom presentation for our organization, and he led the team through it. He is always available.” - Forrester Study: LinkSquares Delivers Customers 352% ROI
We welcome new customers with best-in-class service and a white-glove onboarding process. It’s a fast and efficient process (typically 30-60 days), and that’s a direct result of the incredible customer success team (who are hiring, for anyone interested).
The valued members of the customer success team include experts in customer success management, implementation, integration, and technical support. We pair each new customer with a Customer Success Manager (CSM) that will be with them for the entirety of their usage of the product. The team is 100% in-house at LinkSquares – never a third party.
Once you meet your CSM, personalization begins! We’re always there for our customers to answer questions and troubleshoot issues. You've got an expert at your fingertips. But instead of hearing about the process from us, here are some actual G2 Reviews about their onboarding experience at LinkSquares.
“The LinkSquares customer success team is incredibly responsive, flexible, friendly, and helpful. They've gone out of their way (and usual processes) to help get my company up and running, including customizing the onboarding process for the nuances of our industry.” - James K, Administrator in Hospital & Health Care, Senior Contracts & Corporate Law Counsel
“The very knowledgeable LinkSquares team walked us through our onboarding process with patience and helpful suggestions. They have remained available to answer questions and provide assistance whenever we've needed it.” - Susan N, General Counsel
“The onboarding team and customer services representatives are always quick to respond and resolve any issues that come up.” - Administrator in Medical Devices
“Onboarding has been a great experience as well. Customer Service is amazing. Their team is very personable, answers in a prompt manner, which made it very easy for us to use LinkSquares from day 1”. - Administrator in Computer Software
“Don't hesitate to leverage the great support and onboarding teams. They will help you a lot to think of your needs and contract structure in order to be set up your account.” - Administrator in Computer Software
“As the administrator for my company, Linksquares provided a top-notch onboarding phase. They are willing to work at whatever speed your company can handle” - Administrator in Hospital & Healthcare
“The onboarding team is great and will work with you.” - Administrator in Medical Devices
“Linksquares is so intuitive that I rarely need help with navigation. Still, when we're onboarding new team members or Linksquares is rolling out new functionality, the customer success team is proactive in scheduling calls to discuss and support our success with the system.” - User in Computer Software
“The onboarding team is very engaged and proactive in helping identify all of our business uses for their product. Our dedicated team members respond to inquiries very quickly and provide thorough answers.” - Administrator in Insurance
Want to start on your way to an incredible onboarding experience? Schedule a demo today.
