--- title: LinkSquares Appoints Steve McKenzie to Chief Customer Officer description: LinkSquares adds Chief Customer Officer, reinforcing the company’s continued dedication and commitment to serving our customers. image: https://blog.linksquares.com/hubfs/LinkSquares%20Appoints%20Steve%20McKenzie%20to%20Chief%20Customer%20Officer.png --- [Skip to content](https://blog.linksquares.com/linksquares-appoints-steve-mckenzie-to-chief-customer-officer#main-content) [LinkSquares](https://blog.linksquares.com/) Open Mobile Menu [LinkSquares](https://linksquares.com/) Close Mobile Menu [Why LinkSquares](https://linksquares.com/why-linksquares/) [Products](https://linksquares.com/products/) --- [The LinkSquares Cloud One platform for all your in-house legal needs](https://linksquares.com/products/linksquares-cloud/) --- Contract Lifecycle Management Create, review, manage and sign contracts Legal Project Management Centralize your work and keep projects moving Cross-product capabilities Get scalability, efficiency and connectivity LinkSquares Onboarding Experience A step by step guide to get started today --- [Solutions](https://linksquares.com/solutions/) [Customer Stories](https://linksquares.com/customers/) Resources Content [LinkSquares+ Content curated for in-house leaders](https://linksquares.com/plus/) [The Library](https://linksquares.com/library/) In the studio [Demo Library](https://linksquares.com/demo-library/) Community & Events [Customer Stories](https://linksquares.com/customers/) [Events & Webinars](https://linksquares.com/events/) Learning [Blog](https://blog.linksquares.com/) [In-House Insights](https://linksquares.com/inhouse-insights/) [Knowledge Base](https://help.linksquares.com/) [Events](https://linksquares.com/events/) [About Us](https://linksquares.com/about-us/) [Careers](https://linksquares.com/careers/) [Press](https://blog.linksquares.com/tag/linksquares-news-press) [Pricing](https://linksquares.com/pricing/) [Request a demo](https://linksquares.com/demo-request/) Back Close Mobile Menu [Contract Lifecycle Management](https://linksquares.com/products/) [Finalize Streamline your contract creation process](https://linksquares.com/products/finalize/) [Sign Get your contracts executed faster](https://linksquares.com/products/sign/) [Analyze Your post-signature analytics & repository](https://linksquares.com/products/analyze/) [CLM Suite One platform to rule them all](https://linksquares.com/products/) [Request a demo](https://linksquares.com/demo-request/) Back Close Mobile Menu [Legal Project Management](https://linksquares.com/products/) [Prioritize Manage, track, and report on legal work in one place](https://linksquares.com/products/prioritize/) [Request a demo](https://linksquares.com/demo-request/) Back Close Mobile Menu [Cross-product capabilities](https://linksquares.com/products/) [LinkAI Predictive and generative AI](https://linksquares.com/products/analyze/features/ai/) [Integrations Connect the tools you love](https://linksquares.com/integrations/) [Reporting Improve your teams efficiency with KPIs](https://linksquares.com/products/analyze/features/dashboard/) [API Integrate with any third-party app](https://linksquares.com/integrations/linksquares-api/) [Request a demo](https://linksquares.com/demo-request/) Back Close Mobile Menu [Cross-product capabilities](https://linksquares.com/products/) [Onboarding We're here for you from day one](https://linksquares.com/onboarding-services/) [Services Short on time? 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Steve has global responsibility over the company’s customer experience, leading customer success and account management, and helping to develop and strengthen functional areas across the business that meet and exceed customer needs and expectations throughout every stage of their LinkSquares journey. “Steve is a visionary executive who will play a pivotal role in furthering our customer success excellence, and delivering exceptional value to our customers,” said Vishal Sunak, CEO and co-founder of LinkSquares. “Steve is an energizing and empathetic leader, with a deep understanding of our business, the pain points we’re solving for legal teams, and the caliber of support we uphold for our 1,000+ customer base. Steve will not only guide our growth, but ensure it’s done in complete partnership with our customers.” The appointment of Steve McKenzie bolsters the LinkSquares leadership team with another esteemed SaaS leader, who has a proven track record of driving businesses and scaling companies by putting customer loyalty and retention at the forefront. Steve brings over 20 years of B2B software revenue leadership experience — and will approach his role from a uniquely well-rounded perspective shaped by his diverse background overseeing go-to-market business functions across industries and continents. Most recently, Steve was the global head of services, support, and customer success at Mimecast, where he and his team supported more than 40,000 customers worldwide.  “LinkSquares’ ongoing consideration of its customers’ changing needs, and its commitment to delivering purpose-built technology and customized support experiences that help legal teams stay ahead of these emerging needs, underscores how much this company truly cares about its customers,” said Steve McKenzie, CCO of LinkSquares. “I look forward to working with the entire team to help optimize every customer touchpoint as we continue to scale, and take the customer success function to the next level.” Steve’s appointment was unveiled at Elevate, LinkSquares’ second annual customer forum. The event brought together hundreds of in-house legal leaders, C-Suite executives, and industry experts to strengthen connections, explore innovations in the legal AI landscape, discuss market trends, uncover legal operations best practices, and exchange leadership and collaboration approaches. From start to finish, Elevate magnified the excitement around [The LinkSquares Cloud](https://linksquares.com/products/linksquares-cloud/) and [Prioritize](https://linksquares.com/products/prioritize/), its new project management solution, which was made generally available earlier in September. Attendees experienced firsthand the power and versatility of the LinkSquares Cloud — and the roadmap ahead — through 1:1 meetings, demos, and sessions crafted to help customers unlock more value from the platform’s solutions, enhancements, and integrations. The event also brought leaders together to discuss what’s possible in the legal industry today and in the future, and created the opportunity to connect and unearth new ideas and practices to uplevel legal teams' processes and impact, and demonstrate legal’s value across a business.  The two-day event featured content, including but not limited to: - “Instilling a Culture of Integrity: Fireside Chat with Rob Chesnut and Tim Parilla,” which discussed how embedding integrity within an organization is complex but critical to a company’s overall performance. Chesnut, former general counsel and chief ethics officer at Airbnb, and author of “[Intentional Integrity: How Smart Companies Can Lead an Ethical Revolution,](https://www.intentionalintegrity.com/)” and Tim Parilla, chief legal officer at LinkSquares, shared insights and practical next steps for building an integrity program into the fabric of an organization and its daily practices.  - “Amplifying DEIB inside your Organization and Beyond,” which fostered a discussion between Omar Sweiss, founder and CEO of JusticeBid, and Marie Widmer, founder and CEO of Amplifi Ops and co-founder of Legal Ops Uncensored, about how to promote diversity, equity, inclusion, and belonging (DEIB) across the legal community. They discussed how, with the right strategies and resources, you can create measurable change that cultivates stronger relationships and a thriving workforce.  - Breakout and professional development sessions that explored a wide range of topics — from being a cross-functional business partner, to standing up and evolving the legal operations function, to shaping expectations, strategies, and leadership approaches that support your team's well-being.  Sunak said, “Bringing our customers together at Elevate is an unparalleled opportunity for the team to strengthen relationships and engage with our customers, and we’re honored to have this kind of time with them. It’s a two-day masterclass of insights and learnings, with all of us working to help move the legal industry forward, together.” ![avatar](https://blog.linksquares.com/hs-fs/hubfs/Screen%20Shot%202022-09-12%20at%202.32.27%20PM.png?width=290&name=Screen%20Shot%202022-09-12%20at%202.32.27%20PM.png) #### [Molly Gluck](https://blog.linksquares.com/author/molly-gluck) Molly Gluck is a PR and Communications Manager at LinkSquares. ## Subscribe to the LinkSquares Blog Stay up to date on best practices for GCs and legal teams, current events, legal tech, and more. ## Related Articles ### [Tim Parilla Sep 02, 2022 10 min read Four Steps to Building a Data Privacy Program Digital transformation has come for all organizations; it doesn’t discern between industries, and it doesn’t care if your ... Start Reading](https://blog.linksquares.com/building-a-data-privacy-program) ### [Molly Gluck Nov 08, 2023 9 min read LinkSquares Ranked 137th Fastest-Growing Company in North America on the 2023 Deloitte Technology Fast 500™ LinkSquares receives continued recognition in 2023 for exceptional growth, innovation, commitment to customers, and leadership ... Start Reading](https://blog.linksquares.com/linksquares-ranked-137th-fastest-growing-company-2023-deloitte-technology-fast-500) ### [Molly Gluck Jun 27, 2023 10 min read LinkSquares Surpasses 1,000 Customer Milestone Due to Market Demand LinkSquares, the leading AI-powered legal technology partner of choice, has surpassed the 1,000 customer milestone due to ... 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[Status](https://linksquares.statuspage.io/) - [Your Privacy Choices](https://go.linksquares.com/linksquares-do-not-sell-or-share-personal-data) - ![aicpa soc 2](https://blog.linksquares.com/hs-fs/hubfs/soc2_66933e61%20copy.png?width=100&height=100&name=soc2_66933e61%20copy.png) - ![barr certification](https://blog.linksquares.com/hs-fs/hubfs/Frame%201921.png?width=129&height=57&name=Frame%201921.png) ```json { "@context" : "http://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "United States", "addressLocality" : "Boston", "addressRegion" : "MA", "postalCode" : "02109", "streetAddress" : "60 State Street" }, "knowsLanguage" : "en", "logo" : { "@type" : "ImageObject", "url" : "https://6934676.fs1.hubspotusercontent-na1.net/hubfs/6934676/Navigation/logo_643dd1b1.svg" }, "name" : "LinkSquares", "url" : "https://blog.linksquares.com/linksquares-appoints-steve-mckenzie-to-chief-customer-officer" } ``` ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "abstract" : "LinkSquares adds Chief Customer Officer, reinforcing the company’s continued dedication and commitment to serving our customers.", "author" : { "@type" : "Person", "name" : "Molly Gluck" }, "dateModified" : "2023-09-19T13:54:32Z", "datePublished" : "2023-09-19T13:51:57Z", "headline" : "LinkSquares Appoints Steve McKenzie to Chief Customer Officer", "image" : "https://6934676.fs1.hubspotusercontent-na1.net/hubfs/6934676/LinkSquares%20Appoints%20Steve%20McKenzie%20to%20Chief%20Customer%20Officer.png", "inLanguage" : "en", "keywords" : "[LinkSquares News & Press]", "mainEntityOfPage" : { "@type" : "WebPage" }, "name" : "LinkSquares Appoints Steve McKenzie to Chief Customer Officer", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://6934676.fs1.hubspotusercontent-na1.net/hubfs/6934676/Navigation/logo_643dd1b1.svg" }, "name" : "LinkSquares" }, "text" : "We are excited to announce that Steve McKenzie is joining LinkSquares as chief customer officer (CCO). Steve has global responsibility over the company’s customer experience, leading customer success and account management, and helping to develop and strengthen functional areas across the business that meet and exceed customer needs and expectations throughout every stage of their LinkSquares journey. “Steve is a visionary executive who will play a pivotal role in furthering our customer success excellence, and delivering exceptional value to our customers,” said Vishal Sunak, CEO and co-founder of LinkSquares. “Steve is an energizing and empathetic leader, with a deep understanding of our business, the pain points we’re solving for legal teams, and the caliber of support we uphold for our 1,000+ customer base. Steve will not only guide our growth, but ensure it’s done in complete partnership with our customers.” The appointment of Steve McKenzie bolsters the LinkSquares leadership team with another esteemed SaaS leader, who has a proven track record of driving businesses and scaling companies by putting customer loyalty and retention at the forefront. Steve brings over 20 years of B2B software revenue leadership experience — and will approach his role from a uniquely well-rounded perspective shaped by his diverse background overseeing go-to-market business functions across industries and continents. Most recently, Steve was the global head of services, support, and customer success at Mimecast, where he and his team supported more than 40,000 customers worldwide. “LinkSquares’ ongoing consideration of its customers’ changing needs, and its commitment to delivering purpose-built technology and customized support experiences that help legal teams stay ahead of these emerging needs, underscores how much this company truly cares about its customers,” said Steve McKenzie, CCO of LinkSquares. “I look forward to working with the entire team to help optimize every customer touchpoint as we continue to scale, and take the customer success function to the next level.” Steve’s appointment was unveiled at Elevate, LinkSquares’ second annual customer forum. The event brought together hundreds of in-house legal leaders, C-Suite executives, and industry experts to strengthen connections, explore innovations in the legal AI landscape, discuss market trends, uncover legal operations best practices, and exchange leadership and collaboration approaches. From start to finish, Elevate magnified the excitement around The LinkSquares Cloud and Prioritize, its new project management solution, which was made generally available earlier in September. Attendees experienced firsthand the power and versatility of the LinkSquares Cloud — and the roadmap ahead — through 1:1 meetings, demos, and sessions crafted to help customers unlock more value from the platform’s solutions, enhancements, and integrations. The event also brought leaders together to discuss what’s possible in the legal industry today and in the future, and created the opportunity to connect and unearth new ideas and practices to uplevel legal teams' processes and impact, and demonstrate legal’s value across a business. The two-day event featured content, including but not limited to: “Instilling a Culture of Integrity: Fireside Chat with Rob Chesnut and Tim Parilla,” which discussed how embedding integrity within an organization is complex but critical to a company’s overall performance. Chesnut, former general counsel and chief ethics officer at Airbnb, and author of “Intentional Integrity: How Smart Companies Can Lead an Ethical Revolution,” and Tim Parilla, chief legal officer at LinkSquares, shared insights and practical next steps for building an integrity program into the fabric of an organization and its daily practices. “Amplifying DEIB inside your Organization and Beyond,” which fostered a discussion between Omar Sweiss, founder and CEO of JusticeBid, and Marie Widmer, founder and CEO of Amplifi Ops and co-founder of Legal Ops Uncensored, about how to promote diversity, equity, inclusion, and belonging (DEIB) across the legal community. They discussed how, with the right strategies and resources, you can create measurable change that cultivates stronger relationships and a thriving workforce. Breakout and professional development sessions that explored a wide range of topics — from being a cross-functional business partner, to standing up and evolving the legal operations function, to shaping expectations, strategies, and leadership approaches that support your team's well-being. Sunak said, “Bringing our customers together at Elevate is an unparalleled opportunity for the team to strengthen relationships and engage with our customers, and we’re honored to have this kind of time with them. It’s a two-day masterclass of insights and learnings, with all of us working to help move the legal industry forward, together.”", "url" : "https://blog.linksquares.com/linksquares-appoints-steve-mckenzie-to-chief-customer-officer", "wordCount" : "839" } ```