G2 recently released their Grid Report for Contract Management | Winter 2023, and we’re proud to share that we have been named a contract management Leader for the fifth consecutive quarter! Of the 55 contract management vendors assessed, LinkSquares placed second overall thanks to exceptional scores across the two key metrics: Satisfaction and Market Presence*.
LinkSquares achieved a Satisfaction score of 93 – the second highest in the report – a result of strong ratings in Quality of Support (98%), Ease of Doing Business With (98%), Ease of Use (93%), and Meets Requirements (93%).
“One of the four core values at LinkSquares is ‘Customer Driven,’ and these satisfaction scores are a reflection of our team’s commitment to that,” says Nick Mandonas, Sr. Director of Customer Success. “Of course, you don’t get this kind of success without incredible customers who partner closely with us to both determine their contract management goals and work to achieve them.”
Along with high ratings across the satisfaction metrics, customers gave the LinkSquares product equally strong marks. Of the 191 customer reviews used in the Winter 2023 report, our Contract Database approval stood at 96%, our Contract Collaboration capabilities at 94%, and Contract Creation functionality at 91%. What’s more, our customers like what the LinkSquares product team is cooking up, with 95% of customers believing that the platform is heading in the right direction and 94% saying they would recommend us.
So, if those are the averages, what are the individual customers saying? Here’s a small sample:
Finding contracts is as simple as using Google. The AI is very accurate. Being able to "tag" contracts with information is very useful. Integrations are seamless and minimize the need for human input. Ability to place contracts into LinkSquares with an email. – Stephen H., Head of Legal, Mid-Market (51-1000 emp.)
The user-friendly interface and the attentive customer success team ensure that we implement in a timely and thoughtful fashion. – Carol C., Director of Legal, Mid-Market (51-1000 emp.)
LinkSquares is simple and intuitive to understand. After almost a full year on LinkSquares, we continue to see value in their Analyze platform. The platform is easy to use and allows us to access our agreements in a matter of seconds. Their support staff is very responsive, and their expanded user community reach is a great benefit. – Verified User in Broadcast Media, Enterprise (> 1000 emp.)
*In the Winter 2023 report, G2 evaluated the 55 vendors across two metrics – Satisfaction and Market Presence. Actual customer reviews and ratings factor heavily into both criteria, with Satisfaction determined solely by customer reviews and Market Presence derived from a blend of reviews and publicly available information. LinkSquares was evaluated by a total of 191 customers.