A Letter From Our CCO

I’m Kellie Snyder, and as the new Chief Customer Officer at LinkSquares, I’m honored to work with our customers and our product to reach new heights in CLM. With my first 90 days now complete, it is hard to believe we are also quickly approaching the end of 2025. Before we charge ahead into the holiday season and 2026, I’d like to take a moment to reflect on this last year and share a few things I find most compelling about LinkSquares. 

My conversations over the last three months with customers have reinforced my pride in the LinkSquares team and our mission to help you succeed. Naturally, AI is playing a vital role in providing the best capabilities for contract lifecycle management.

The Intelligence of LinkAI

LinkAI’s foundational strength lies in its unparalleled trained data. In my first days, I immediately immersed myself in our product to better understand where we are, where we’re heading, and where we’ll need to push the product even further. I learned LinkAI is trained on 10M+ real contracts, not the internet’s spare parts. But as a beacon and advocate for the human-in-the-loop, LinkSquares’ models are enhanced with 6M+ human annotations from real contract reviews. This ensures our AI is specialized for legal language, contract structure, and obligations, without costly retraining or manual setup – and that’s what makes the AI difference. This combination ensures LinkAI understands nuance, risk, and obligations in a fashion that far supersedes general generative AI tools. This entire process is guided and validated by our rockstar PhD-led data science team, blending legal expertise with advanced machine learning for intelligence you can rely on. 

It’s LinkAI that has fueled innovation in 2025, including new features like:

• Autonomous Agents to support Proactive Renewal Management, Portfolio Intelligence, and Compliance Oversight
• Agentic AI for contract management and conversational, comprehensive file search searches
• AI-Powered Risk Scoring

If you are Interested in seeing these features in action, our Customer Education and Data Science teams recently paired up for an exclusive look under the hood at the AI that powers LinkSquares, watch the recording here. 

A Glimpse Into the Future: Product Transformation

We know you’ve been eager to hear what’s next, and we’re excited to share that we’re rebuilding LinkSquares from the ground up with an AI-native, agentic architecture that delivers a new level of speed, clarity, and automation across your entire contracting lifecycle.

Here’s what this means for you:

• A modern, unified experience where drafting, review, approvals, and repository insights work together.
• New organizational flexibility built for scale, including true folder structures alongside tags, plus clearer permissioning, making it far easier to organize, find, and control your documents as your repository grows.
• AI that goes beyond answering questions, and proactively surfaces risks, tracks obligations, and guides next steps for every role.
• A conversational interface powered by LinkAI that gives you instant answers, clearer insights, and faster decisions without digging through documents.
• A smarter repository that delivers deeper insights, stronger relationships between agreements, and clearer visibility into every obligation.

While we prepare for this transformative launch early next year, we continue to enhance the platform you use today with ongoing updates and improvements driven by your feedback.

Customer Experience (CX) & Our Partnership Ahead

I am incredibly proud to lead our Customer Experience (CX) organization. Through their united efforts, every member of the CX team is dedicated to your long-term value, their core missions are distinct so that, in working together, they provide you with a comprehensive and seamless experience: 

• Professional Services (PS): The team that transforms initial deployment into a strategic advantage, ensuring expert implementation, deep configuration, integrations and custom solution delivery. These solutions are perfectly tailored to your unique business requirements for immediate impact. PS provides ongoing services to help you expand and maintain your CLM system.
• Education Services (ES): The engine for adoption. ES delivers structured, role-specific training that ensures every user masters their most relevant features, accelerating effectiveness from day one.
• Technical Support (TS): Your immediate safeguard, providing rapid resolution for any technical issue to guarantee platform continuity and minimize disruption to your daily operations.
• Customer Success (CS): Your ongoing, proactive strategic partner. CS is laser-focused on continually optimizing your contract lifecycle and maximizing usage to ensure you unlock the full spectrum of capabilities and achieve the highest long-term ROI.

Readily-Available Resources

In addition to this extensive team, we offer several powerful self-service tools:

• ROI Validation: If you need ammunition to convey the true economic impact of LinkSquares CLM, check out the Total Economic Impact study by Forrester Consulting here.
• Feature Mastery: Need help on a certain feature or a refresher? Check out LinkSquares Academy (accessible via in product link) where you’ll find several self-guided micro-courses.
• Find the Answer: How do I ______? Your LinkSquares knowledge base likely has the answer. You can find our knowledge base within the LinkSquares platform in the Help Center, or in LinkSquares Academy. 
• Systems Status: Check out our status page here for real-time details on any issues occurring with the system.

Looking Ahead

While I may be a new face for some, my mission is clear: to ensure every interaction you have with LinkSquares is exceptional and that you are continually unlocking maximum value from your platform investment.

In my first 90 days, my clearest takeaway is LinkSquares’ commitment to your long-term success.. As we look forward to the transformative releases in 2026, I encourage you to partner with your Customer Success Manager to discuss how these new capabilities will specifically impact your business and maximize your ROI.

Thank you for your partnership and continued trust in LinkSquares. 

To our continued partnership and your success,

- Kellie